We will replace your product within a year of purchase if it has been damaged by faulty material or manufacturing. Please return your product as soon as possible so we can assess its condition and send you a replacement. Damage that occurs due to improper use as defined by White Sierra is not eligible for warranty replacement.
Please email firstname.lastname@example.org for instructions on how to process your warranty item.
This privacy notice discloses the privacy practices for whitesierra.com. This privacy notice applies solely to information collected by this web site and it will notify you of the following:
- What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared
- What choices are available to you regarding the use of your data
- The security procedures in place to protect the misuse of your information
- How you can correct any inaccuracies in the information
We collect several kinds of information about you when you visit and use our site. In addition to personal information, we collect information about your visits to and use of the site that is not personally identifiable. We use the non-personal information collected through technology for a number of purposes, including tracking and enhancing your experience on our site. We also may use the information gathered by technology to analyze the traffic patterns on our site, such as the frequency with which you and others visit various parts of the site. We may send HTML e-mails to you if you’ve registered with White Sierra, and those e-mails may contain data or routines that allow us to determine whether you have opened those e-mails, clicked on links in those e-mails or forwarded those e-mails to others.
We may disclose aggregate, anonymised statistics about the number of visitors to this site or number of purchases made as required by our investors. We use an independent measurement and research company to gather data regarding the visitors to this site on our behalf using cookies and code which is embedded in the site. Both the cookies and the embedded code provide statistical information about visits to pages on the site, the duration of individual page views, paths taken by visitors through the site, data on visitors' screen settings, and other general information. We do not knowingly collect or store personal information from children under 13, even in aggregate. If we learn that we have done so we will endeavor to delete such personal information as soon as possible.
INFORMATION COLLECTION, USE, AND SHARING
We are the sole owners of the information collected on this site. We only have access to collect information that you voluntarily give us via email or other direct contact from you. We will not sell or rent this information to anyone.
We will use your information to respond to you, regarding the reason you contacted us. We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
YOUR ACCESS TO AND CONTROL OVER INFORMATION
You may opt-out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:
- See what data we have about you, if any
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data
This proof of identity will take the form of your e-mail address and password submitted upon registration. You must therefore keep this information safe as you will be responsible for any action which we take in response to a request from someone using your e-mail and password. We would strongly recommend that you do not use the browser's password memory function as that would permit other people using your terminal to access your personal information.
We take the utmost precautions to protect your information. When you submit sensitive information via the website, your information is protected both online and offline.
Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a closed lock icon at the bottom of your web browser, or looking for “https” with the green lock at the beginning of the address of the web page.
While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
MISPRINTS AND ERRORS, PRODUCT AVAILABILITY AND PRICES
White Sierra strives to provide current and accurate information on the website. However, misprints, errors, inaccuracies, omissions (including incorrect specifications for products) or other errors may sometimes occur. White Sierra cannot guarantee that products and services advertised on the website will be available when ordered or thereafter. White Sierra does not warrant that the content of the website including, without limitation, product descriptions or photographs, is accurate or complete.
White Sierra reserves the right to: (a) correct any error, inaccuracy or omission at any time without prior notice or liability to you or any other person; (b) change at any time the products and services advertised or made available for sale on the website, the prices, fees, charges and specifications of such products and services, any promotional offers and any other website content without any notice or liability to you or any other person; (c) reject, correct, cancel or terminate any order, including accepted orders for any reason and (d) limit quantities available for sale or sold.
LINKS TO THIRD PARTY WEBSITES
This site contains links to other websites. White Sierra takes no responsibility for the privacy practices or the content of these other websites. We encourage you to read the privacy policies of each website you visit prior to disclosing your personal information.
YOUR CALIFORNIA PRIVACY RIGHTS
Under California's "Shine the Light" law, California residents who provide personal information in obtaining products or services for personal, family, or household use are entitled to request and obtain from us, once a calendar year, information about the customer information we shared, if any, with other businesses for their own direct marketing uses. If applicable, this information would include the categories of customer information and the names and addresses of those businesses with which we shared customer information for the immediately prior calendar year (e.g. requests made in 2012 will receive information regarding 2011 sharing activities).
To obtain this information from White Sierra please send an email message to email@example.com with "Request for California Privacy Information" on the subject line and in the body of your message. We will provide the requested information to you at your email address in response. Not all information sharing is covered by the "Shine the Light" requirements, and only information on covered sharing will be included in our response.
The security and confidentiality of your information is important to us. We have implemented technical, administrative, and physical security measures to protect personal information from unauthorized access and improper use. Despite our efforts, no security measures are perfect or impenetrable. Unfortunately, the transmission of information via the Internet is not completely secure, and we cannot guarantee the security of data transmitted to our site. Any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.