Terms of Service

All sales made by Alternative ("Seller") to you ("Customer") are governed by these Terms and Conditions of Sale unless otherwise indicated by Alternative in writing.

Please read these Terms and Conditions of Sale before placing your order. Do not place any orders unless you understand and agree to all Terms and Conditions outlined herein. Alternative reserves the right to amend or modify these Terms and Conditions of Sale at any time and without notice at its sole discretion.

All sales are contingent on the Customer's acceptance of Alternatives Terms and Conditions of Sale.

Seller shall not accept Customer's purchase orders unless and until Customer consents to these Terms and Conditions of Sale. These Terms and Conditions of Sale (as set forth on this website) supersede the terms and conditions of Customer's purchase order(s) and will govern all transactions between Customer and Seller. These Terms and Conditions of Sale also apply to all future transactions unless modified in writing and signed by Seller and Customer.

 

In General

In these Terms of Service, "we", "us", "our" or "White Sierra" means WhiteSierra.com Limited.

Access to and use of this Website and the goods and services available through this Website (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of Service"). By using the Services, you are agreeing to all of the Terms of Service, as may be updated by us from time to time. You should check this page regularly to take notice of any changes we may have made to the Terms of Service.

Access to this Website is permitted on a temporary basis, and we reserve the right to withdraw or amend the Services without notice. We will not be liable if for any reason this Website is unavailable at any time or for any period. From time to time, we may restrict access to some parts or all of this Website.

This Website also contains links to other websites, which are not operated by White Sierra (the "Linked Sites"). White Sierra has no control over the Linked Sites and accepts no responsibility for them or for any loss or damage that may arise from your use of them. Your use of the Linked Sites will be subject to the terms of use and service contained within each such site.

 

Privacy Policy

Our privacy policy, which sets out how we will use your personal information, can be found under Privacy Policy. By using this Website, you consent to the collection, use and disclosure of your personal information as described in our Privacy Policy, and warrant that all data provided by you is accurate and up to date. You are responsible for maintaining and promptly updating account information for accuracy and completeness.

 

Prohibitions

You must not misuse this Website. You will not: commit or encourage a criminal offense; transmit or distribute a virus, trojan, worm, logic bomb or post any other material which is malicious, technologically harmful, in breach of confidence or in any way offensive or obscene; hack into any aspect of the Service; corrupt data; cause annoyance to other users; infringe upon the rights of any other person's proprietary rights; send any unsolicited advertising or promotional material, commonly referred to as "spam"; or attempt to affect the performance or functionality of any computer facilities of or accessed through this Website. White Sierra will report any such breach to the relevant law enforcement authorities and disclose your identity to them.

We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of this Website or to your downloading of any material posted on it, or on any website linked to it.

The use of automated systems or software to extract data from this Website for commercial purposes, (‘screen scraping’) is prohibited without license.

 

Intellectual Property, Software And Content

The intellectual property rights in all software and content made available to you on or through this Website remains the property of White Sierra or its licensors and are protected by copyright laws and treaties around the world. All such rights are reserved by White Sierra and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this Website nor may you use any such content in connection with any business or commercial enterprise.

You shall not modify, translate, reverse engineer, decompile, disassemble or create derivative works based on any software or accompanying documentation supplied by White Sierra or its licensors. No licence or consent is granted to you to use any trademarks in any way, and you agree not to use these marks or any marks which are colourably similar without the written permission of White Sierra.

 

Registration

Where you register for any area of this Website, the following terms and conditions apply.

You must provide us with true and accurate registration information. You must keep any username and password allocated to you confidential, and we are entitled to assume that anyone using that username and password is you.

White Sierra reserves the right to close accounts if you are seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts or disrupt any of our services in any way.

If you use multiple accounts for the purpose of disrupting the White Sierra Blogs you may have action taken against all of your accounts.

If you sign into any area of this Website or any other service that uses a single-sign on (e.g. Facebook Connect) on a public computer (e.g. at a university, public library etc,) and do not sign out, someone else who uses that computer after you may be able to access your White Sierra account(s). We therefore advise you to ensure you logout of all services when you have finished using a public computer.

Where you access the Website using a mobile device (e.g. a phone or tablet) through a web browser or an app, depending on your settings you may stay signed on from that device. This means that someone else with access to your device may be able to access your White Sierra account(s). You should protect the device with a password, and if your device is lost or stolen, use remote wipe facilities (if available) to clear all personal information on your device, and change the password(s) for your White Sierra account(s).

 

White Sierra Blogs

The following terms and conditions apply to your use of the White Sierra Blogs.

 

Submission Of Material

For content that is covered by intellectual property rights, like photos and videos (IP content), you specifically give us the following permission, subject to your privacy settings: you grant us a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use any IP content that you post on or in connection with White Sierra (IP License). This includes for example and without limitation the right and license to use, reproduce, modify, edit, adapt, publish, translate, create derivative works from, distribute, perform and display such material (in whole or part) worldwide and/or to incorporate it in other works in any form, media, or technology now known or later developed. In certain circumstances, White Sierra may also share your contribution with trusted third parties.

This IP License ends when you delete your IP content or your account unless your content has been shared with others, and they have not deleted it. You also acknowledge that White Sierra is not obliged to publish any material submitted by you on any White Sierra publication.

When you delete IP content, it is deleted in a manner similar to emptying the recycle bin on a computer. However, you understand that removed content may persist in backup copies for a reasonable period of time (but will not be available to others).

When you use an application, your content and information is shared with the application. We require applications to respect your privacy, and your agreement with that application will control how the application can use, store, and transfer that content and information.

When you publish content or information using the "Public" setting, it means that you are allowing everyone, including other Website users, to access and use that information, and to associate it with you (i.e. your name and profile picture). We advise that you never reveal any personal information about yourself or anyone else (telephone number, home address, business address, delivery address or email address or any other details that would allow you to be personally identified).

We always appreciate your feedback or other suggestions about White Sierra, but you understand that we may use them without any obligation to compensate you for them (just as you have no obligation to offer them).

White Sierra reserves the right to delete any contribution, or take action against any White Sierra account, at any time, for any reason.

If you do not want to grant White Sierra the permission set out above on these terms, please do not submit or share your contribution on the White Sierra Blogs.

 

Terms Of Sale

By placing an order for any goods on our Website you are offering to purchase the goods on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and any guarantees or representations made as to delivery times are limited to Australia and subject to any delays resulting from postal delays or force majeure for which we will not be responsible.

In order to contract with White Sierra you must be over 18 years of age and possess a valid credit or debit card issued by a bank acceptable to us. White Sierra retains the right to refuse any order made by you.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorized user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods.

The cost of  goods and services may fluctuate. All prices advertised are subject to be changed. Please be aware that some of the goods sold through our Website may not be suitable for children under 18 years of age, so please take extra care when purchasing goods as gifts, for under 18 years old.

 

Our Contract

When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order. This email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us for the purchase of the goods will not be formed until your payment has been approved and our billing agent has debited your credit or debit card.

 

Pricing And Availability

Whilst we try and ensure that all details, descriptions and prices which appear on this Website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund. Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the 'Total Cost'.

The issuer of your credit or debit card may charge currency conversion or other fees in relation to your order. You should check with the issuer of your credit or debit card for details of any such fees.

Where you order goods to the value of $1,000 or more, including where you place multiple orders that are dispatched simultaneously and arrive in Australia at or around the same time, you may be liable for GST.

 

Payment

Upon receiving your order, our billing agent carries out a standard pre-authorization check on your credit or debit card to ensure there are sufficient funds to fulfill the transaction. Goods will not be dispatched until this pre-authorization check has been completed. Your card will be debited once your payment has been approved.

 

Prices, Quantities, Styles And Colors

All prices are subject to change without notice.  All merchandise will be billed at the prices in effect at the time of ordering.  Alternative reserves the right, at its sole discretion, to change or discontinue styles, colors, sizes or fabrics.  All orders are subject to availability.

 

Limitation Of Liability 

White Sierra LLC shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if White Sierra LLC has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

 

Typographical Errors

In the event that a White Sierra product is mistakenly listed at an incorrect price, White Sierra LLC reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. White Sierra LLC reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, White Sierra LLC shall issue a credit to your credit card account in the amount of the incorrect price.

 

Discount Codes

Discount codes may from time to time be offered to account holders; such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered.

Promotional discount codes - We may from time to time offer promotional discount codes which may apply in respect of any, or certain specified, purchases made through this Website.

Any further conditions of use relating to any discount code will be specified at the time of issue.

 

Returns And Collections

Returning goods if they are faulty - if you think that there is a fault with the goods you have received, please let us know straight away by contacting our Customer Care Team. Please include as many details as possible about the order and the problem with the goods.

Returning goods if you change your mind or need a different size - in addition to your rights in relation to faulty goods, you can return any goods within 28 days of receipt for a refund of those goods or to exchange it for a different size or color. If you want a refund, we will refund the monetary value of the goods returned to us, at the price you purchased them. Please note that in the interests of hygiene, goods marked with a next to the product name cannot be returned, unless they have remained in their original wrapping or are faulty.

If you change your mind about the goods (including the size or color), the goods returned must be in their original condition, which includes any packaging. For example, shoes are to be returned along with the original shoe box. All goods will be inspected on return.

 

Returns Generally

This section applies to the return of all goods, regardless of whether they are faulty or you change your mind or need a different size.

You are responsible for the costs of returning goods to us. Any goods returned are your responsibility until they reach our warehouse. Please ensure you package your return to prevent any damage to the goods or boxes. We are not responsible for any goods that are returned to us in error.

Please use the label on your delivery and returns note, enclosed with your goods.

 

Disclaimer Of Liability

All express or implied guarantees, warranties, representations, or other terms and conditions relating to these Terms of Service or their subject matter, not contained in these Terms of Service, are excluded from these Terms of Service to the maximum extent permitted by law.

Nothing in these Terms of Service excludes, restricts or modifies any right or remedy, or any guarantee, warranty or other term or condition, implied or imposed by any legislation which cannot lawfully be excluded or limited.

Subject to White Sierra's obligations under the Non-Excludable Provisions and to the maximum extent permitted by law, White Sierra is not liable for, and no measure of damages will, under any circumstances, include: special, indirect, consequential, incidental or punitive damages; or damages for loss of profits, revenue, goodwill, anticipated savings or loss or corruption of data, whether in contract, tort (including negligence), in equity, under statute, under an indemnity, based on fundamental breach or breach of a fundamental term or on any other basis, whether or not such loss or damage was foreseeable and even if advised of the possibility of the loss or damage.

 

Linking To This Website

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

This Website must not be framed on any other site, nor may you create a link to any part of this Website other than the home page. We reserve the right to withdraw linking permission without notice.

 

Disclaimer As To Ownership Of Trademarks, Images Of Personalities And Third Party Copyright

Except where expressly stated to the contrary all persons (including their names and images), third party trademarks and images of third party goods, services and/or locations featured on this Website are in no way associated, linked or affiliated with White Sierra and you should not rely on the existence of such a connection or affiliation. Any trade marks/names featured on this Website are owned by the respective trademark owners. Where a trademark or brand name is referred to it is used solely to describe or identify the goods and services and is in no way an assertion that such goods or services are endorsed by or connected to White Sierra.

 

Indemnity

You agree to indemnify, defend and hold harmless White Sierra, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use of this Website or your breach of these Terms of Service.

 

Variation

White Sierra shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

 

Invalidity

If any part of the Terms of Service is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of the Terms of Service will not be affected all other clauses remaining in full force and effect. So far as possible where any clause/sub-clause or part of a clause/sub-clause can be severed to render the remaining part valid, the clause shall be interpreted accordingly. Alternatively, you agree that the clause shall be rectified and interpreted in such a way that closely resembles the original meaning of the clause/sub-clause as is permitted by law.

Complaints

We operate a complaints handling procedure which we will use to try to resolve disputes when they first arise. Please let us know if you have any complaints or comments.

 

Waiver

If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions. Any waiver of any provision of the Terms of Service will be effective only if in writing and signed by a Director of White Sierra.

 

Governing Law And Jurisdiction

These terms and conditions are to be construed in accordance with the laws of the USA and in the event of any dispute or claim associated with these terms and conditions, that dispute or claim shall be subject to the non-exclusive jurisdiction of the USA courts.

 

Entire Agreement

The above Terms of Service constitute the entire agreement of the parties and supersede any and all preceding and contemporaneous agreements between you and White Sierra.

 

Ethical Sourcing Policy

As a reputable and trusted business committed to offering its customers high quality goods, White Sierra recognizes its obligation to ensure that suppliers are operating ethically.

We expect our suppliers to consistently provide an environment which protects their employees' health and safety and basic human rights.

All suppliers are expected to comply with their national employment laws and regulations with particular regard to:

White Sierra will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instill these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our goods. However, as White Sierra continues to grow it recognizes the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.

White Sierra will never knowingly source stock from countries which are in breach of the above principles. We also look to our suppliers to instill these principles when dealing with their own supplier base.

Because of the sometimes complex nature of our suppliers' supply chain, it is not always possible to monitor and control the conditions of each individual involved in the production of our goods. However, as White Sierra continues to grow it recognizes the importance of being proactive and doing everything within its power to support the rights of those involved in the manufacture of its goods.

 

Shipping

We ship to all U.S. states and Washington DC - including: U.S. territories, P.O. Boxes and Military APO/FPO/DPO addresses. Please allow additional time for orders shipped to these addresses. Currently, we do not ship outside the US. If you live outside the US, please contact us before you place an order.

 

Standard Delivery

Orders are normally delivered within 4-7 business days of order confirmation, once billing and credit information have been authorized and verified. Please allow additional time for weather related incidents.
 

Express Delivery

Express Delivery within 1-3 business days for orders placed by 10 p.m. EST, once billing and credit information have been authorized and verified. All orders are subject to verification. Allow one additional business day for orders received after 10:00 pm EST.

 

Multiple Shipments

You may receive several shipments to complete the fulfillment of your order. Items are usually delivered within 10-20 business days of the order confirmation, once billing and credit information have been authorized and verified. (Monday through Friday, Eastern Standard Time on workdays).

 

Tracking Your Order

Once your order has been placed, we will send you an order confirmation by e-mail. We will also provide you with a tracking number so you can check the status of your order.
 

Please Note:

 

Packages Do Not Ship on weekends or the the Following Holidays:

 

Item Discrepancy 

If the buyer believes that they received the wrong item or color, we will refund the entire shipping cost and send out the correct item and upgrade the shipping at no cost. Please note that we are unable to reimburse for the incorrect item's return shipping.